3 years ago

This article showcases our top picks for the Best CRM Software For IT Companies. We reached out to industry leaders and experts who have contributed the suggestions within this article (they have been credited for their contributions below).

We are keen to hear your feedback on all of our content and our comment section is a moderated space to express your thoughts and feelings related (or not) to this article This list is in no particular order.

HubSpot CRM

This product was recommended by Muhammad Ali Sangi from Streaming Digitally

There are several CRM tools offered within the Market like Salesforce CRM, Marketo, Mautic, and lots of additional however HubSpot proves to be the most effective of all the CRM tools offered within the market as a result of its Zero value and its options. With HubSpot CRM you’ll grow your traffic, convert leads, and improve ROI and it aims to supply tools for social media selling, content management, even your client will simply communicate with effectively assigns, tracks your deals, performance, sales of the corporate and provides additional correct read of your revenue.


This product was recommended by Jamal Maxsam from Jamal Maxsam L.L.C.

I recommend Keap as the CRM software tool for business. The software allows the user to create landing pages, set appointments, connect a business phone line, and create automated email marketing campaigns. You can also add notes as well as assign tasks to specific contacts. The customer service department is always helpful. When you call, you can speak to a person who will help solve your problem.

Zoho CRM

This product was recommended by Patrick Smith from Fire Stick Tricks

Zoho CRM is not just a suitable customer relationship management software for IT companies but can be considered as the best overall customer relationship management software. I have found it to be quick and user-friendly as its AI-based services make this CRM smarter than many in the market. The AI features make this software able to predict the sales and automate certain tasks to make management and performance easy and quick. The CRM also automates the marketing process such as customer segmentation and lead generation. It can also prove to be an effective software for communication within the company and with customers and partners. Communication with customers is automated for quick responses and better engagement because it is also automated. We are enjoying using this software because the processes are automated.

Lateral Technology

This product was recommended by Ian McManus from Lateral Technology

At the heart of Lateral is a proprietary workflow platform that helps automate communication for organisations. Lateral’s software can send letters, emails and texts and with its intuitive interface helps users easily navigate and streamline their daily workload. Trusted by multiple UK government agencies, law firms and businesses of all types and sizes, Lateral’s technology is helping many companies streamline their operations, saving resources and time and importantly – collecting money faster.


This product was recommended by Wayne Connors from ACCL

Salesforce CRM software is such software which has everything under one roof. It will fulfill all the demands that a CRM software user has. The best feature of this software is – the user company’s executive team can access the software anywhere they want whether it is inside or on the field..


This product was recommended by Wayne Connors from ACCL

This advanced CRM software tool not only provides normal CRM modules but also unique features like auto-dialers, call recording, call routing, and affiliate management. The tool uses a number of communication channels to import leads as well as authenticate, distribute and develop them.

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Agile development stands at the forefront of the software industry, championing an iterative, high-speed approach reliant on effective team communication and collaboration for success. This piece underscores the indispensable role played by dedicated development teams in agile projects, shedding light on their significance, advantages, challenges, and vital management techniques. Engagement Models in Software Development As businesses embark on software development endeavors, they confront a pivotal decision in choosing the most suitable engagement model for collaborating with skilled teams. Fixed-Price Model Ensures project completion within set timelines and budgets, but may lead to increased costs for desired changes, limiting customization options. Time and Material Approach Offers flexibility by compensating teams based on hours dedicated to the project, allowing for easy adjustments and ideal for projects needing intermittent attention. Dedicated Team Model Balances fixed-price and time & material models, employing specialized teams for adaptable project scopes, ensuring reliability and flexibility in long-term delivery. The Importance of Dedicated Teams in Agile Development Agile development relies on dedicated teams, diverging from traditional project management methods. These teams prioritize frequent collaboration and communication to swiftly adjust requirements and task priorities. Comprised of professionals fully committed to the project, dedicated development teams collaborate to deliver innovative solutions and top-tier results. This section explores their crucial role in agile development and essential strategies for effective team management. Success in agile development depends on the expertise and cooperation of dedicated teams. Efficient communication, coordination, and excellence from every member are crucial for timely results, highlighting the necessity of dedicated software developers. Clear alignment with core business goals and expectations is essential for project success. The Advantages of Employing a Dedicated Team in Agile Development Using a dedicated development team in agile projects has many benefits. Firstly, their commitment ensures excellent results, boosting project success. Secondly, their teamwork increases productivity. Lastly, having a dedicated team improves oversight and control over the project's progress, aiding in accurate outcome estimation. Improved Collaboration and Communication Engaging a dedicated development team in agile projects also yields enhanced collaboration and communication advantages. This dedicated group fosters close cooperation among remote team members, bolstering comprehension of roles and responsibilities and accelerating progress towards business objectives. Establishing dedicated software development teams helps alleviate miscommunication and ensures alignment towards shared goals. Employing a dedicated team also fosters transparency, encouraging open expression of thoughts, seeking advice, and addressing concerns. Quality Assurance and Timely Delivery A dedicated development team in agile development leads to enhanced quality assurance, expedited delivery times, and early issue detection. Collaborative efforts enable swift and effective resolution of such matters, facilitating prompt progress to subsequent tasks. Implementing a dedicated software development team helps minimize delays and ensures alignment with quality expectations. Furthermore, dedicated teams operate with heightened productivity, enabling swift completion of development tasks and adherence to project deadlines. Flexibility and Scalability By enlisting a dedicated development team, projects become more adaptable and scalable. This enables easy adjustment to changes in market conditions or requirements. Businesses can readily modify the team size to match project needs without interrupting ongoing work, ensuring projects remain on schedule and are delivered punctually. Comparing In-House and Outsourced Development Teams In-House Development Team: An in-house dedicated team comprises full-time employees working solely for one company. They have deep knowledge of the company's culture, practices, and technology, smoothly handling projects from start to finish. However, there are challenges with in-house teams: Cost Concerns: Maintaining an in-house team can be expensive, including expenses like recruitment, training, salaries, and benefits, which may strain smaller companies or startups with limited budgets. Expertise Limitations: Internal teams may lack specialized knowledge, technical skills, or industry-specific expertise compared to external teams, particularly in niche industries or specific skill sets. Scalability Issues: In-house teams may struggle to adjust their capacity swiftly to meet changing project demands or priorities. Flexibility Constraints: Internally-based teams may find it challenging to accommodate varying working hours, meet project deadlines, or adapt to different methodologies compared to outsourced teams. Outsourced Development Team: External dedicated development teams, sourced from third-party providers, focus solely on the organization's projects. These professionals offer numerous advantages: Cost Savings: Outsourced teams often provide competitive pricing, reducing expenses on infrastructure, technology, and overhead costs. Access to Expertise: Engaging with a software outsourcing company grants access to specialists from a global talent pool with the required skills and experience. Scalability: Outsourced teams can adjust their workforce to match fluctuations in project scope and priorities, making them valuable for businesses. Flexibility: Remote outsourcing allows for greater flexibility in working hours, project deadlines, and delivery processes. Outsourced development team offers benefits despite challenges like language barriers and time zones. Good communication and teamwork can help overcome these issues. Leaders should consider these advantages when deciding on the best approach for their company's goals. Wrapping Up Having a dedicated team is crucial for success in agile development. Consider the pros and cons of internal versus outsourced teams. While internal teams offer control, they can be more expensive, whereas outsourcing provides expertise at lower costs. If you decide to go with an outsourced dedicated team, VT Labs can provide skilled engineers to meet your agile development requirements.

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