20 Best Customer service Podcasts of 2021

3 years ago

Are you wanting to learn more about customer service ? Well you’ve come to the right place. This is a curated list of the best customer service podcasts of 2021.

We have selected these podcasts for a variety of reasons, but they are all well worth a listen. We tried to select a variety of podcasts across the spectrum from hosts with a wide breadth of experience.

We are always keen to hear your feedback, if we have missed a podcast, tweet us @MagazineWelp and we will check it out!

Best Customer service Podcasts 2021

With thanks to ListenNotes, Crunchbase, SemRush and Ahrefs for providing the data to create and rank these podcasts.

Customer Service Academy

  • Publisher: Tony Johnson
  • Total Episodes: 62

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who’s ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at [email protected] or call/text 606-356-7447.

Customer Service Secrets by Kustomer

  • Publisher: LaunchPod Media
  • Total Episodes: 81

The Customer Service Secrets podcast is devoted to sharing highly coveted secrets from customer service, customer support and customer experience professionals across industries. The host of this podcast, Gabe Larsen, the VP of Growth at Kustomer, shares his own experiences in the customer service and customer experience space, while also drawing on the knowledge of experts and thought leaders who are making strides in their various fields. Gabe has spent the majority of his career gaining knowledge of customer experience and applying it at companies such as Accenture, Goldman Sachs, Gallup, InsideSales.com, and Kustomer. The goal of this podcast is to give the listener knowledge that they can apply directly to their own career, regardless of their job title, in each and every episode.

Customer Service Revolution

  • Publisher: John DiJulius
  • Total Episodes: 41

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

CCW Digital: A Customer Service Online Platform

  • Publisher: Seth Adler
  • Total Episodes: 152

Examining the relationship between your company and your customer.

The Gartner Customer Service Podcast

  • Publisher: Gartner
  • Total Episodes: 9

Gartner’s Customer Service experts will push the boundaries and challenge the conventional wisdom of customer service in this fast-paced and data-driven podcast focused on all things customer service.

Focus on Customer Service Podcast

  • Publisher: Dan Gingiss & Dan Moriarty
  • Total Episodes: 52

The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.

Customer Service Show

  • Publisher: Dave Jackson
  • Total Episodes: 8

In this show podcast we share stories of Good and Bad Customer Service. If work in the service industry most people “vote with their feet” and never return to your place of business.. Great customer service is often doing the little things other companies don’t do (not mammoth actions costing thousands of dollars) Cover art photo provided by rawpixel on Unsplash: https://unsplash.com/@rawpixel Support this podcast: https://anchor.fm/customerserviceshow/support

Customer Service Gold Dust Podcast

  • Publisher: Gavin Scott
  • Total Episodes: 9

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin’s stories and humour are guaranteed to brighten your day.

Good Customer Service by Erica Javier

  • Publisher: Erica Javier
  • Total Episodes: 1

This episode will give you the common bad situations in restaurant and what could be the possible solutions.

The Field Service Customer Experience

  • Publisher: Allen Shock
  • Total Episodes: 1

The field service customer experience!

Customer Service Revival

  • Publisher: Kfir Alfia
  • Total Episodes: 2

Hosted by Kfir Alfia, Customer Service Revival discusses how to go from poor customer service to mediocre to great to exceptional. We’ll be interviewing the customer service movers and shakers across all industries so you can take your business to the next level.

Customer Service Horror Stories

  • Publisher: Customer Service Horror Stories
  • Total Episodes: 22

I’m a husband, father, and long-time worker of the customer service industry. This is a comedy/rant podcast dedicated to the people that get to speak to the worst of humanity. I’ll be sharing my own experiences, reading family, friend, and listener stories, maybe dive into paranormal with crazy stories about stores/restaurants. There’s a lot we can do and I plan on creating a community. I look forward to sharing my stories hearing/sharing yours!

Service First podcast • Fresh insights for customer service leaders

  • Publisher: Dr. Jason Price • Price Perrott Limited
  • Total Episodes: 4

What can you do to improve your organisation’s performance and put customer service first?Dr. Jason Price explores the issues and challenges that stop customer service leaders like you from delivering outstanding customer experiences – and the knowledge you need to achieve better results. You’ll hear advice, hints, tips and guest interviews to help you learn, develop and grow as you transform your organisation’s customer experience and operational performance, by putting service first.Find out more at https://www.priceperrott.com/

Customer Service Horror Stories Podcast

  • Publisher: CS Horror Stories
  • Total Episodes: 1

This is for the Customer Service employees of all kinds (and those that sympathize with us). Here, I will talk about my experiences in the many Customer Service positions I have held. These will be short, for now. Each episode will include a new experience of mine and one lesson on how to be a good customer. As listener numbers grow, I will start to read listener stories and have special guests tell their own tales.

Customer Service Culture [EN]

  • Publisher: Paolo Fabrizio
  • Total Episodes: 19

Paolo Fabrizio’s podcast show about Digital Customer Service: read more on >> https://customerserviceculture.com/en/blog-podcast/

Integrity Solutions: The Sales Performance, Coaching and Customer Service Podcast

  • Publisher: Integrity Solutions Podcasts
  • Total Episodes: 21

Our podcasts are designed to provide timely insights and practical advice for learning, training, sales and customer service performance challenges confronting organizations across business. These podcasts with leading business and thought leaders explore their most critical challenges and provide practical points of view on how to overcome them.

Customer service. Who is selling? Everyone!!!

  • Publisher: Smarter Selling
  • Total Episodes: 2

Welcome to the Smarter Selling: Customer service. Who is selling? Everyone!!! podcast, where I share my thoughts of my recent holiday and customer service excellence. It’s so easy to influence/ look after your customer once everyone in the business realises it’s also THERE business! (Not just the sales persons job).

Customer DISservice

  • Publisher: Jay Skowron / Hospitality Defender
  • Total Episodes: 8

Navigating Customer Satisfaction in the Online Age – With Jay Skowron of Hospitality Defender. A weekly discussion of all things hospitality for restaurants, hotels, and other small business interested in wowing their guests. Learn about online reviews, customer service best practices, digital marketing, and more!

Everyday Property Manager | Customer Service | Communication Skills | Multi-Family Housing | Management | Community Manager

  • Publisher: Jeremy P. Sorensen
  • Total Episodes: 64

Here at Everyday Property Manager, we are dedicated to helping you grow and thrive in the multi-family Housing industry. You are in a service business and there is great demand for excellent customer service and communication skills in this industry. We want to take your customer service skills to the next level and beyond! Sure, this business is full of challenging moments, but it is how you handle the moments of challenge that make you exceptional.

Customer Service & Businesses

  • Publisher: Berlinda Otoo
  • Total Episodes: 1

Customer service

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