20 Best Customer Retention Podcasts of 2021

3 years ago

Are you wanting to learn more about customer retention ? Well you’ve come to the right place. This is a curated list of the best customer retention podcasts of 2021.

We have selected these podcasts for a variety of reasons, but they are all well worth a listen. We tried to select a variety of podcasts across the spectrum from hosts with a wide breadth of experience.

We are always keen to hear your feedback, if we have missed a podcast, tweet us @MagazineWelp and we will check it out!

Best Customer Retention Podcasts 2021

With thanks to ListenNotes, Crunchbase, SemRush and Ahrefs for providing the data to create and rank these podcasts.

Experience This!

  • Publisher: Joey Coleman and Dan Gingiss
  • Total Episodes: 134

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264

2X eCommerce Podcast

  • Publisher: Kunle Campbell
  • Total Episodes: 329

Want to learn about customer acquisition and retention strategies employed by high growth digital-native product brands? This podcast – 2X eCommerce features interviews with experts at the forefront of technology and innovation in digital retail. Hear firsthand stories from founders of innovative direct-to-consumer brands. These insights will help you grow in specific areas of your direct-to-consumer business. hosted by Kunle Campbell

Small Biz Ahead | Small Business | Starting a Business

  • Publisher: The Hartford
  • Total Episodes: 205

The Small Biz Ahead podcast is a weekly podcast that answers small business owner’s most common questions. Hosted by Elizabeth Larkin and small business owner and expert Gene Marks, this weekly podcast will help you to run your business more efficiently. Topics include cash flow management, managing employees, customer service and retention, productivity, and generating new leads for your small business.

The ABM Conversations Podcast – for B2B marketing professionals

  • Publisher: Yaagneshwaran Ganesh
  • Total Episodes: 78

The ABM Conversations Podcast is the no.1 podcast for marketing and sales professionals in the B2B SaaS industry.  The ABM Conversations Podcast is focused on helping B2B marketers and sales professionals in exploring strategies, tactics and real experiments to drive revenue, customer engagement, retention and more. It is a rare marketing podcast that promises to stay away from fluff and vanity metrics.  Each podcast episode deconstructs marketing tactics and strategies used by world-class performers from diverse sub-domains such as content, marketing strategy, online advertising, knowledge panels, product marketing and more.  The ABM Conversations Podcast features some top marketers such as Seth Godin, Guy Kawasaki, Rand Fishkin, David Cancel, Scott Brinker, and more.

eCommerce MasterPlan

  • Publisher: Chloë Thomas
  • Total Episodes: 362

Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online only store for Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Listen for advice on what to do next, reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process! This podcast uses the following third-party services for analysis: Chartable – https://chartable.com/privacy

My Digital Farmer | Marketing Strategies for Farmers

  • Publisher: Corinna Bench
  • Total Episodes: 108

CSA farmer and marketing specialist Corinna Bench from MyDigitalFarmer.com and Shared Legacy Farms brings you the My Digital Farmer podcast, revealing the best online marketing strategies you can apply to your retail farm business to help you grow your leads and sales. These days, it’s not enough to just grow your product. You’ve got to be able to sell it too. In this podcast you’ll be exposed to the fundamentals of marketing theory and practice so you can apply them to your own business.We’ll cover marketing funnels, copywriting, website messaging, CSA marketing, lead generation, brand building, social media, customer retention, Facebook ads, sales pages, Facebook groups, YouTube, Instagram, email marketing, and stellar customer service. We also interview other farmers to find out what’s working (and not working) in farm marketing so you can feel more confident in your ability to convert leads, increase sales, and build a strong brand for your farm.

Smart Man, Smarter Woman Podcast

  • Publisher: Steve Loates and Juliet Aurora: Entrepreneurs, Small Business
  • Total Episodes: 53

Smart Man…Smarter Woman is a podcast for entrepreneurs by entrepreneurs. The co-hosts, Juliet Aurora and Steve Loates are business partners, authors, speakers and business owners. They are also husband and wife which makes for a very interesting dynamic in each show. 🙂 Most episodes will feature a guest speaker who will share insights and learnings from their own journey as an entrepreneur. All small business-related topics will be on the table from marketing, leadership, strategic planning, hiring and building a winning team, training your team, changing your own role as your business grows, learning to delegate, financial management, sales, managing work-life balance, cash flow, customer service, customer retention, productivity, finding new customers, etc. You name it, it is likely to be discussed. Juliet and Steve will also share insights of their own entrepreneurial journey where they went from seriously considering closing their business to a few short years later being selected from over 1000 firms in their industry from around the world and being crowned the global “Firm of the Future” winners by Intuit (makers of QuickBooks).

All Things Considered CX with Bob Azman

  • Publisher: CX of M Radio
  • Total Episodes: 19

All things considered, CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty and retention. In listening to our show you can expect discussions on timely topics, with guests across a wide-spectrum of experience and industry knowledge coupled with provocative questions and actions you can utilize in your organization. Join us for All things considered, CX and expect the unexpected.

The Finding Impact Podcast

  • Publisher: Andy Narracott
  • Total Episodes: 130

Welcome the Finding Impact Podcast, hosted by Andy Narracott. On this podcast, you’ll hear interviews with strategies, tactics and tips from guests who have out-sized knowledge or experience on a particular challenge facing social entrepreneurs. That’s everything from raising capital and creating successful partnerships, to training a workforce and engaging with government. Also, customer service systems, assessing credit worthiness, revenue collection strategies, talent recruitment, reaching the next level of scale whilst maintaining quality, in-country manufacturing for your next product, prioritizing fundraising vs. competing demands, investing in staff and employee retention, and finally, strategy development. Join the community of social entrepreneurs helping each other to create a better world for our children.

Playing for Keeps

  • Publisher: Churn Buster
  • Total Episodes: 47

Retaining customers has never been more important for eCommerce businesses. Join Kristen LaFrance, eCommerce retention specialist and head of community at Churn Buster, as she interviews guests from the top subscription businesses to learn how the best in the DTC space are retaining customers. If you’re growing a subscription based business, running a subscribe and save program on your site, or just plain interested in hearing stories from the top DTC businesses, Playing for Keeps is for you.

Retention Marketing with CityGro

  • Publisher: CityGro
  • Total Episodes: 29

Customer Retention is the fastest way to grow your business. CityGro provides tools to bring customers back

Masters of SaaS

  • Publisher: Todd Chambers
  • Total Episodes: 16

Masters of SaaS is produced by Upraw Media, a PPC and CRO agency for SaaS companies. The host of the show is Todd Chambers. In each episode, we chat with SaaS entrepreneurs and experts in the field about what got them to where they are today. This includes all the doubts, fears and trade-offs you go through to double down on what you’re really good at. What you can expect: – Relevant topics and valuable advice on everything from designing your platform to increasing customer retention and all that’s in-between.- No fluff just actionable tactics and tips you can start applying to your own SaaS business right away. – No bull**t, real stories of both success and failure to keep you motivated and inspired on your journey. – A good time, a splash of good humour, a sprinkling of banter and people who know how to not take themselves too seriously.

In It ForEVER | Helping Businesses Grow Through Events and Membership Programs

  • Publisher: The Next Steps, LLC
  • Total Episodes: 51

Dan and Nicole Ratner are a power couple in the association world leading organizations to achieve record growth in membership and plan highly efficient events over their 36 combined years in the industry. After climbing to the highest levels of leadership in multiple organizations, they both made the unusual choice to step off the corporate ladder and put family first. Throughout this podcast, you’ll hear how they help non-profit and for-profit businesses move from incremental growth to exponential growth, from passive customer relations to active customer relationships, and from surviving to thriving. They’ve introduced a unique business model called the In It ForEVER™ Principle that emerges from the belief that members/attendees/customers are in it for…a quality positive Experience, ever-increasing Value, intentional Engagement, and consistent and reliable Relevance. The show includes a mix of discussions, interviews, and education focused on topics, such as, event planning, meeting planning, membership development, member retention, member engagement, value proposition development, marketing, direct sales, selling, strategic planning, managing a governing board, customer service, vendor and provider relations, and curating and cultivating partnerships. As independent entrepreneurs growing their own small business (The Next Steps, LLC), listeners will also get a glimpse into the challenges and struggles they face managing their family and business together.

User Adoption

  • Publisher: Henrik de Gyor
  • Total Episodes: 96

Imagine how you could improve user adoption for your business Find out how by listening to this brief, direct, and simple audio interview series (http://useradoptionpodcast.com) Subscribe to this weekly podcast series today. For a preview to the whole series and transcripts of all interviews, visit http://useradoptionpodcast.com What is User Adoption? User Adoption is the process where a person accepts and continues to use a product or service that solves the user’s challenge more easily, more efficiently and/or more effectively than before. What is this podcast series for? This podcast series explores how to improve user adoption through a series of audio interviews with perspectives from admin, buyer, champion, chooser, consultant, creator, engineer, facilitator, gatekeeper, implementer, influencer, leader, manager, owner, seller, sponsor, stakeholder and, of course, users. Which role do you play in user adoption? What will you find out? Whether want to improve user adoption in your own company or another company, whether you work for a business with 1 to 200,000 employees, whether you offer a product or service, whether you are involved in technology or not, whether you want to improve your ROI on products/services, and whether you want to grow your business with existing users or new users, there is something in this series for you. User adoption often involves asking, building trust, customer success, listening, ongoing support, solving a problem users have, training, user engagement, user experience, user retention, watching users and a whole lot more. What questions are asked and why? 1. Who are you and what do you do? (context about the interviewee) 2. How are you involved with user adoption? (understanding the perspective) 3. What are the biggest successes and challenges with user adoption? 4. What advice would you like to share with people working on improving user adoption? (actionable advice for you) 5. Where can we learn more about user adoption and your work on the subject? (more resources if you want to dive deeper into the subject) All interviews by Henrik de Gyor Subscribe to this weekly podcast series today. For a preview to the whole series and transcripts of most interviews, visit http://useradoptionbook.com Music by Mattia Cupelli https://www.youtube.com/watch?v=W-WJyFw5VT8

Customer Success Weekly

  • Total Episodes: 18

Weekly Customer Success Tactics that help you boost retention and become a better Customer Success Manager.

Talking Talent

  • Publisher: Talking Talent
  • Total Episodes: 33

The official podcast of the Center for Workforce Innovation. The Center of Workforce Innovations is a mission-driven, non-profit organization that provides cost-effective solutions to meet the workforce-related needs of their customers. Solutions range from building and maintaining broad-based partnerships to assisting individual organizations in creating targeted talent recruitment and retention strategies.

Recurring Revenue Show

  • Publisher: Gravy
  • Total Episodes: 29

The Recurring Revenue Show is a show for businesses looking to improve their customer experience and recurring revenue through better relationships. Each episode features interviews with business leaders discussing topics like recurring revenue, relationships, intention, and putting personalization at the heart of customer experience, customer retention, customer churn, and more. If you’re looking to stop being transactional and start being relational with your customers, optimize recurring revenue, and humanize your business, this is the podcast for you.

The Exchange

  • Publisher: Loop Returns
  • Total Episodes: 31

The new ecommerce playbook is focused on retention, brand, and building deep connections through your customer experience. The Exchange is here to connect you with Shopify brands, their founders, and industry experts that will give you the tools and marketing inspiration to build true connections with your customers online.

Retention Masterclass

  • Publisher: John Koetsier, Peggy Anne Salz
  • Total Episodes: 25

Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention. We interview them and share their secrets with you.

Email Marketing Simplified with Ashley DeLuca

  • Publisher: Ashley K DeLuca
  • Total Episodes: 74

Retention is built through relationships, not more offers. As a CMO that focuses on customer centricity, Ashley DeLuca has mastered crafting customer journeys that increase overall customer lifetime value. Every Monday, she is going to share with you how to simplify email marketing so you can increase your sales and retention. Your host has been featured on Thrive Global, Funnel Magazine, GoDaddy, and others. Ashley will be the first to admit that she’s obsessed with avocados, sea turtles, and email marketing. (And won’t ever pass up a good cup of coffee!)

David Friedland

Bit of a gear addict.

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